Privacy Policy

Welcome to MyStamp.LK (“we”, “our”, “us”). We operate the website https://mystamp.lk, where we sell customized rubber stamps and related products.
We are committed to protecting your privacy and ensuring a secure online shopping experience.

By accessing our website or making a purchase, you agree to the practices described in this Privacy Policy.

1. Who We Are

MyStamp.LK is an online store based in Sri Lanka, providing customers with personalized stamp products and accessories.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login details (for registered users)
  • Order details
  • Custom product details (e.g., text and artwork entered for stamps)
  • Messages, inquiries, or support requests

2.2 Payment Information

When you make a purchase, your payment information is processed securely by third-party payment gateways such as:

  • PayHere
  • WebXPay
  • Stripe
  • PayPal
  • SampathPay
  • Bank payment processors

We do not store or access your debit/credit card details.

2.3 Automatically Collected Data

We collect technical data for security and analytics:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Cookies and tracking data

2.4 WooCommerce Data

WooCommerce collects essential data required to:

  • Process your orders
  • Calculate shipping
  • Manage inventory
  • Create user accounts
  • Provide payment and refund functionality

3. How We Use Your Information

We use your information to:

  • Process and deliver your order
  • Create and manage your account
  • Send order confirmations and updates
  • Respond to your inquiries
  • Customize your stamp order
  • Improve website performance
  • Detect and prevent fraudulent or unauthorized activities
  • Comply with legal obligations

Marketing emails (if any) will only be sent with your explicit consent, and you may unsubscribe at any time.

4. Cookies and Tracking Technologies

Our website uses cookies to provide a better browsing and shopping experience.

We use cookies for:

  • Keeping you logged in
  • Remembering cart items
  • Understanding site usage
  • Saving display preferences
  • Improving performance

You may control cookies through your browser settings, but this may affect certain website features.

5. Comments and Media Uploads

Comments

If you leave a comment:

  • We collect the data shown in the form
  • Your IP address and browser user agent may be collected for spam detection
  • Your Gravatar profile picture may appear (if available)

Media

If you upload images, avoid uploading images containing embedded location data (EXIF).
Visitors may download and extract such data.

6. Embedded Content from Other Websites

Some pages may include:

  • Videos
  • Images
  • Social media widgets

These third-party websites may collect data according to their own privacy policies.

7. Who We Share Your Data With

We share your data only with trusted third parties that help us operate our business:

  • Payment gateways (to process payments)
  • Shipping and courier providers
  • WooCommerce plugins (security, email, analytics)
  • Website hosting providers
  • Spam detection services
  • Google Analytics / Facebook Pixel (if enabled)

We do not sell or rent your data to any third party.

8. How Long We Retain Your Data

  • Orders: 7 years (required for tax and accounting)
  • User accounts: Until the user deletes the account
  • Comments: Indefinitely
  • Support messages: Until the inquiry is closed
  • Analytics data: Up to 26 months (Google default)

9. Your Rights Over Your Data

You may request to:

✅ Receive a copy of your personal data
✅ Correct inaccurate information
✅ Delete your account
✅ Delete any personal information we hold
✅ Withdraw consent for marketing communications

These requests can be sent to: info@mystamp.lk