Return & Refund Policy — MyStamp.LK

Thank you for shopping at MyStamp.LK.
We take great pride in delivering high-quality, customized rubber stamps and ensuring customer satisfaction.
This Return & Refund Policy explains how we handle returns, replacements, and refunds.

1. Custom-Made Products (Non-Returnable)

Most products sold at MyStamp.LK are custom-made based on the design, text, and details you provide.

✅ Because these items are personalized, we cannot accept returns or refunds for:

  • Change of mind
  • Design errors supplied by the customer
  • Incorrect text or spelling submitted in the order
  • Incorrect size/type chosen by the customer

Please double-check your artwork, spelling, and product specifications before confirming your order.

2. Eligibility for Replacement or Refund

We will offer a free replacement or full refund ONLY under the following conditions:

✅ Manufacturing defects, such as:

  • Stamp does not match the approved design
  • Incorrect size or model produced
  • Ink issues directly caused by manufacturing
  • Damaged or defective product upon delivery

✅ Order processing errors, such as:

  • We produced the wrong stamp design
  • Wrong name, layout, or text due to our mistake
  • Wrong product type delivered

✅ Delivery damage

If the product is damaged during courier delivery, we will replace the item after verifying evidence.
(Photos of the damaged parcel/product must be provided within 48 hours.)

3. Return Process

If you believe your product qualifies for a return or replacement:

  1. Email us at info@mystamp.lk within 48 hours of receiving the order.
  2. Include the following details:
  • Order number
  • Your full name
  • Description of the issue
  • Clear photos/videos of the defect or wrong item
  1. Our team will review the request and respond within 1–3 working days.

If the issue is approved, we will:

✅ Replace the item free of charge, OR
✅ Provide a full refund via the original payment method

(We may request you to return the defective item for inspection, depending on the situation.)

4. Non-Refundable Situations

We cannot offer refunds or replacements for:

  • Customer-provided design errors
  • Incorrect image quality (if a low-resolution design was submitted)
  • Slight variations in color depending on screens or lighting
  • Delay caused by courier companies (outside our control)
  • Refusal to accept the parcel without reason

5. Order Cancellation

✅ Before Production:

You may cancel your order before production has started.
A full refund will be issued.

❌ After Production:

Once production has begun, cancellations are not allowed, as the product is custom-made.

6. Shipping & Return Costs

  • If the mistake is ours, we cover all courier charges.
  • If the return is not due to our mistake, the customer must bear courier charges (if applicable).

7. Contact Us

For return or refund requests, contact us at:

📧 info@mystamp.lk
📍 MyStamp.LK, 67, Batawala, Padukka, Sri Lanka

We aim to provide excellent customer support and ensure you are satisfied with your purchase.